1. Order Processing:
Orders placed on our website will be processed within 2 business days.
2. Shipping Timelines:
We aim to deliver your order within 5 to 7 business days from the date of purchase. Please note that delivery times may vary depending on your location and external factors.
3. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.
1. Timely Delivery:
We are committed to delivering your order promptly within the specified timeframe.
2. Delays and Exceptions:
While we make every effort to adhere to the delivery schedule, unforeseen circumstances such as weather, logistics, or other external factors may lead to slight delays. We appreciate your understanding during such situations.
Return and Exchange Policy
1. Eligibility for Returns and Exchanges:
Your satisfaction is important to us. If you are not entirely satisfied with your purchase, you can request a return or exchange within 3 days of receiving your order.
2. Return Process:
To initiate a return, please contact our customer care team at [firstname.lastname@example.org](mailto:email@example.com) within 3 days of receiving your order. Once your request is approved, you will receive instructions for returning the item.
3. Exchange Process:
For exchanges, please follow the same process as returns. Once we receive and inspect your returned item, we will process the exchange and ship the replacement item within 2 business days.
4. Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
5. Return Condition:
To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging with all tags intact.
Upon receiving and inspecting your returned item, we will process your refund within 5 business days. The refund will be issued to your original payment method.